The Alarm Services Specialist is responsible for alarm code changes; performing downloads and troubleshooting the burglary systems for new stores; shipping and maintaining equipment; and creating reports as needed.

Essential Job Functions

• Maintains and creates alarm service tickets for the stores, distribution centers and the corporate offices. This includes both burglary and fire alarms.
• Uses follow up queue to ensure stores have received service in a timely manner.
• Ships alarm equipment as needed.
• Emails alarm reports and call lists to District/Regional Managers and auditors.
• Performs daily maintenance on alarm codes and call lists.
• Performs downloads and troubleshooting on the burglary systems for new store installations, distribution centers, and relocations.
• Provides in-depth technical assistance to technicians in the field on new installations and service calls.

Skills and Qualifications

• High school diploma.
• Excellent verbal and written communication skills.
• Technical knowledge on alarm systems to allow troubleshooting with the technicians.
• Experience working with Word and Excel in a professional setting.
• Able to multi-task and deal well with potential stressful situations.
• Excellent customer service skills. 

This is a full-time opportunity; Monday- Friday, 8 a.m.- 5 p.m. 

Please visit O'Reilly Auto Parts Careers to apply.