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Customer Service & Dispatch Coordinator (Field Service Coordinator)



We are seeking a self-motivated, self-directed team player to work independently with our dynamic  Field Service organization. The ideal candidate will be able to multi-task and ensure that our Field Service technicians are available to service and maintain customer equipment efficiently. As our Field Service Coordinator, you will support the Field Service Organization and Bancsource Customers.

Essential Duties and Responsibilities include the following, but are not limited to:

Achieve and maintain a positive rapport with technicians in to update them of their critical job status within specific timeframes

Schedule preventative maintenance, installations, repairs, and projects while prioritizing the work as appropriate in any given day

Use Great Plains, and TechSource to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required

Assist with the closure of service jobs as needed in order to invoice customers timely

Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria

Adhere to compliance requirements at all times

Ability to work a set 9 hour shift anytime between 6am – 8pm

Qualifications, Job Skills & Requirements 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some college or 2+ years equivalent experience in a comparable industry. Preference will be given to those who have prior experience in: customer service, call center or a coordination environment. 

  • Proficiency in Microsoft Windows, Excel, and Great Plains software is a plus
  • Above and beyond customer service in all situations
  • Maintains professional confidentiality and patience with Field Service Technicians, Customers, and within the workplace
  • Manages difficult or emotional situations
  • Critical thinking, quick decision making, and using reason while dealing with emotional topics
  • Conflict management, resolution and problem solving
  • Identify and resolve problems in a timely manner by gathering and analyzing information skillfully, developing alternative solutions
  • Speaks clearly and persuasively in a positive manner even in negative situations
  • Clear verbal and written communication, effective listening, asks for assistance and clarification when needed
  • Research, analyze and provide effective alternative solutions with departmental data and information
  • Proven ability to thrive in a fast-paced, ever-changing team environment
  • Display team leadership with the ability to create and drive effective teamwork
  • Highly effective and demonstrated Time Management and Personal Organization
  • Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completion of tasks
  • A “Do It Now” mindset coupled with a strong sense of accountability
  • Must possess strong problem-solving skills
  • Collaborate with co-workers and contribute to group discussion and problem-solving situations
  • Exhibit teamwork and act with empathy and focus while resolving conflict/problems
  • Ability to build, maintain, and contribute to a positive team workplace
  • Dependable and consistent attendance ensuring work duties are covered when absent

Bancsource Perks & Benefits include: 

• Competitive Pay

• Generous PTO Package, and Paid Holidays

• Comprehensive Health, Dental, and Vision Insurance

• HSA and FSA Health Care Accounts

• 401k Savings Plan with Employer Match

• Company Paid Life Insurance

• Employee Assistance Program

Click Here to Apply!

Job Type : Full-Time
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