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Front Desk Associate


University Plaza Hotel

University Plaza is looking for high energy Front Desk Associates dedicated to ensuring our guest are met with a positive and joyful welcome when checking into/ out of the hotel. The Associate is primarily responsible for reservations made from our guest. 

This position reports to the Front Office Manager

Uniform is provided

Full Time

Starting Wage: $15.00 - $15.75for experience 

$$ $600 Hiring Incentive $$

$300 after 90 days of service

$300 after 6 months of service

Make a Difference:

The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.

Work Preformed: 

The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments: 

  • Check-in and check-out guests; 
  • Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; 
  • Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions; 
  • Handle cash and credit card transactions and process guest accounts;  
  • As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant; 
  • Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, and lobby;  
  • Print and distribute Daily Event Sheet, door signs, and reader board signs; 
  • Fax and make copies for guests, along with other services of the Business Center; 
  • Arrange for sending and receiving of packages;  
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and  
  • Any and all other work as required to complete the primary purpose of the position. 

Bring your Experience: 

Customer service experience 

Use computers and computer systems (including hardware and software) to enter data, or process information 

Able to read, write and communicate effectively in English   


Must be flexible to working days, early mornings, evenings, weekends and holidays 

To apply:

Job Type : Full-Time
Education Level : ""
Experience Level : ""
Job Function : ""
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