Level 1 Technician


Please click the link below to see our application or read on for our job description!
Location: Springfield, MO
Department: Technology
Type: Full Time
Min. Experience: Entry Level

Job Description

Smart Choice Communications ('SCC') is actively searching for a Level 1 Technician to work out of our Missouri Office.  Technical support representatives provide help to customers who call or email with concerns, issues, or general questions. While these positions require employees to provide excellent communication skills and dedication in a structured environment, there is also room to expand skills and advance in this much-needed field.

About Us

Trust your cloud-based infrastructure to the one company that does it all. Our skilled in-house technicians provide single-source, end-to-end solutions for your voice, data, and security networks – from design, installation, and implementation to management and 24x7 support. One Provider, One Bill, One Smart Cloud Solution. Check out our website for more information.


  • Strong customer service skills
  • Positive attitude and interpersonal skills
  • Ability to present ideas, negotiate and problem solve
  • Great written and oral communication skills
  • Identify customer business needs and goals, proposing solutions to meet their needs
  • Telecommunications experience
  • Strong PC skills
  • Ability to multi-task
  • Strong organizational skills


  • 1+ years in a technical support role
  • A self-starter with the ability to cultivate new and existing relationships
  • Excellent oral and written skills with strong working knowledge of telecommunications and technical troubleshooting
  • Proficient with computers and technology
  • Can provide answers to clients by identifying problems; researching answers; guiding clients through corrective steps
  • Liaison between customer and vendor
  • Must be able to prioritize workload
  • Must be available to work any shift
  • Must have a strong work ethic


  • Filters help desk calls and provides basic support and troubleshooting
  • Accepts initial calls from clients regarding network issues and will escalate issues to Level 2,3, and 4 technicians accordingly


  • Bachelor’s Degree or related work experience.

What We Offer:

  • Competitive salary
  • Technical Training
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Flexible Spending Accounts
  • Gym Membership Reimbursement
  • Paid Time Off
  • 401K Plan + Matching
  • Exciting Company Events
  • Annual Company Trips
  • A great team and work atmosphere


  • Crain’s Best Places to Work in NYC
  • Best Places to Work by Business Intelligence Group
  • INC 5000’s Fastest Growing Private Companies in America
  • Internet Telephony Hosted VOIP Excellence Award
  • TMC Internet Telephony Excellence Award
  • TMC Communications Solutions Product of the Year

Company/organization: Smart Choice Communications
Contact: Vanessa Caro
Email: hr@smartchoiceus.com
Phone: 212.660.7366
Website: http://bit.ly/2JIn3fy

Job Type : Full-Time
Education Level : Bachelors Degree
Experience Level : Entry Level
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