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Manager, Technology Services


The Manager, Technology Services provides leadership and guidance including the development of overall information technology strategy, as well as implementation of organizational computing system and network infrastructure.

Required Qualifications:
  • Five years of related experience or an equivalent combination of relevant education and/or experience.
  • Five years of extensive management experience supervising technical operations personnel.
  • Three years SQL experience.
  • Experience in the installation of application development methodology and standards.
  • A Bachelor’s Degree in mathematics, computer science, or computer-related field is required.  Master’s degree is preferred.
  • Provides business analysis and consultation on overall business strategy as it relates to operations and technology.
  • Oversee the central management of any incidents, ensuring incidents are resolved efficiently; work across technologies to establish the root cause and provide strategic input to ensure any underlying issues are fully remediated.
  • Create and train on standard operating procedures for all processed within operations and IT
  • Formulate and evaluate software/process design alternatives and final selection. 
  • Ensure team maintains a prioritized Corporate IT Project List that is updated and communicated on a regular basis. 
  • Manage relationships with our operations and technology vendors.
  • Create processes for operational functions; ensure proper implementation of processes.
  • Oversee facilities management.
  • Manage the purchase of all IT including hardware, software, support services, and telecommunications circuits.
  • Oversee the gathering, design, and deployment of new information systems.
  • Establish, implement, and evaluate information systems policies and procedures including development and programming standards.
  • Oversee the activities for infrastructure support from third-party providers including: data center services, network and telecommunication services, branch office technology, end user support, and PC inventory management and deployment.
  • Provide “hands-on” day-to-day support and resolution of IT issues and serve as an escalation point for customer production software issues and concerns.
  • Escalate and resolve issues by working with the appropriate service provider based on incident type, severity, and required technology expertise.
  • Helps develop and install a security back-up system that is on the cutting edge in healthcare.
  • Demonstrates an ability to hire and evaluate technically sound reports who will support the clinic environment.
  • Responsible for the department’s operational excellence and ensures that the department delivers quality services in accordance with applicable policies, procedures, and professional standards.
  • Responsible for the fiscal management of the department and ensures proper utilization of organization’s financial resources.
  • Ensure compliance with security and system configuration standards and HIPAA.
  • Maintain interface with departmental users in the selection and set-up of major computing applications appropriate for supporting departmental activities.
  • Designs and supports an overall intranet infrastructure supporting internal and external web-based computing requirements.
  • Develops and maintains computing standards relative to an overall strategy to provide an appropriate degree of standardization
  • Coordinates regularly with staff to ensure that technology, infrastructure, and long-range planning requirements are met and supported.

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Job Type : Full-Time
Education Level : ""
Experience Level : Mid to Senior Level
Job Function : ""
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