Network Engineer


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Network Engineer
Location: Springfield, MO
Department: Technology
Type: Full Time
Min. Experience: Mid Level

Job Description

The successful candidate will be expected to assess issues and provide solutions for problems that cannot be handled by Level 1 Engineers. He/she will assist in design, development, implementation, and analysis of technical products and systems.  The technician will perform simple and routine tasks with standard techniques.  While this position requires the engineer to provide excellent communication skills and dedication in a structured environment, there is also room to expand their skillset and advance in this much-needed field.

About Us

Trust your cloud-based infrastructure to the one company that does it all. Our skilled in-house technicians provide single-source, end-to-end solutions for your voice, data, and security networks – from design, installation, and implementation to management and 24x7 support. One Provider, One Bill, One Smart Cloud Solution. Check out our website for more information.


  • Knowledge and understanding of Voice network system requirements and standards
  • Knowledge, experience and leadership around Voice Network technologies, including the following:
  • Corporate Telephony - Cisco Call Manager, Cisco Unity Voicemail, Voice Gateways, Carrier Management
  • Background on Data Network technologies such as routers, switches and firewalls is a plus
  • Protocols: TCP/IP, IP subnetting, VLAN’s, Ethernet, DHCP, DNS, QoS, SIP, H.323
  • Can work closely with business partners on telephony related issues to assess impact and manage clients


  • Working knowledge of LAN/WAN and data networks
  • 4+ years Voice/Data Network specific experience
  • Voice over IP principles and PBX functionality (Asterisk, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence. SIP, SCCP, H.323, etc.)
  • Knowledge on VPN and other remote connectivity as well as Cisco switches, routers and firewalls

 Key Responsibilities:

  • Handles incident and service requests; resolves them within the agreed Service Level Agreement
  • Diagnoses faults and provides complete resolution geared towards customer satisfaction
  • Oversees support and business tasks of the Cisco Call Manager, Cisco Unity and Cisco
  • Ensures that systems are optimally configured and the contained information is current (e.g. proactive system maintenance, etc.)
  • Will be involved in service level meetings when appropriate
  • Will act as a point of contact for all customer escalations
  • Inputs quality updates into the ticketing system
  • Performs administration and configuration of Cisco systems
  • Ensures that asset management and inventory are kept up to date
  • Ensures preventative maintenance is completed as specified by customer
  • Communicates any issues or changes regarding the system with the client
  • Coordinates, tests, and implements applications and technology through projects and initiatives
  • Ensures that all relevant information has been collected related to Cisco systems and correlated; analyze the data where applicable
  • Work with Cisco and/or partners (within customer subject matter experts and Cisco Tier 3 engineering to identify bugs, perform triage, and work towards the ultimate resolution of the identified issue)
  • Prepares and produces root cause analysis reports
  • Collaborates with the customer and external partners for installing customer/vendor certified patches
  • Creates installation and troubleshooting documentation when necessary
  • Programs with an understanding of business reporting requirements while providing support to operations to interpret metrics and service levels
  • Performs routine system administration and maintenance on local or remote locations with no impact to the business
  • Participates in 24/7 support and on-call rotation, including incident management duties

What We Offer:

  • Competitive salary
  • Technical Training
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Flexible Spending Accounts
  • Gym Membership Reimbursement
  • Paid Time Off
  • 401K Plan + Matching
  • Exciting Company Events
  • Annual Company Trips
  • A great team and work atmosphere


  • Crain’s Best Places to Work in NYC
  • Best Places to Work by Business Intelligence Group
  • INC 5000’s Fastest Growing Private Companies in America
  • Internet Telephony Hosted VOIP Excellence Award
  • TMC Internet Telephony Excellence Award
  • TMC Communications Solutions Product of the Year

Company/organization: Smart Choice Communications
Contact: Vanessa Caro
Phone: 212.660.7366

Job Type : Full-Time
Experience Level : Mid to Senior Level
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