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Professional Systems Support Technician

1/13/2020

The Professional Systems Support Technician answers calls and responds to emails and online chat sessions from professional customers and field team members pertaining to electronic ordering.


Essential Job Functions

  • Provide help support functions for all products used to connect professional customers to O'Reilly Auto Parts.

  • Provide a high quality of customer service over the phone to professional customers..
  • Register new customers for First Call Online web site.
  • Provide equipment maintenance and replacement of equipment when required. 
  • Maintain a computer log showing equipment failures, software issues, and equipment modifications. 
  • Work with the Information Technology Department to resolve and troubleshoot professional website issues.
  • Assist with various queries for reporting customer purchases. 


Skills and Qualifications

  • Previous over the phone customer service experience. 
  • Previous experience with handling a high call volume.
  • Excellent communication and public relation skills.
  • Prior experience in a retail sales/customer service position.
  • Basic networking skills such as drive mapping and Excel spreadsheet tracking.
  • Microsoft Office knowledge; including but not limited to Word and Excel. 
  • Ability to multi-task and work well under pressure with customers and team members. 


This is a full-time opportunity; Monday-Friday, 8 a.m.- 5 p.m. 


Please visit the O'Reilly Auto Parts Careers page to apply. 

Job Type : Full-Time
Education Level : High School
Experience Level : Entry Level
Job Function : Customer Service, Development, General
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