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Ollis/Akers/Arney Employee Receives Statewide Insurance Customer Service Award, Fifth Time in Six Years


The National Alliance for Insurance Education & Research announced that Pamela Hamilton, Benefits Supervisor with Ollis/Akers/Arney Insurance & Business Advisors is the 2022 Missouri recipient of the Outstanding Customer Service Representative of the Year award. Hamilton is the fifth Ollis/Akers/Arney employee to receive the statewide distinction since 2016 for demonstrating outstanding service and professionalism within the insurance community.  

“I’m thankful for my clients and for this award because it is normally geared towards commercial account managers. To be selected as a benefits account manager means a little bit more to me because they are recognizing we have a different skill set,” says Hamilton. “Not only do I work with my group admins, but I also work with their employees and their families with claims or making sure they understand their coverage.”

Hamilton has been an employee-owner at Ollis/Akers/Arney Insurance & Business Advisors since 2016 as an associate account manager for the Commercial Lines Department and has received multiple promotions to reach her current position as supervisor of the Benefits Account Management Team, while also serving her large group clients.

“My oldest daughter had a birth defect. At the time, there wasn’t a person I could go to for help navigating authorizations and correct carriers, or sit down with if there was a claims issue,” continued Hamilton. “So I know how valuable that is when you’re going through something significant, having somebody say, ‘Don’t worry about this. You worry about your family. We’ll work with the bills and the carrier.’ For me, educating people and making people feel empowered are the most satisfying parts of what I do.” 

About Ollis/Akers/Arney Insurance & Business Advisors

Since 1885, Ollis/Akers/Arney Insurance & Business Advisors has provided consulting and insurance services to businesses and communities in southwest Missouri. Ollis/Akers/Arney provides business risk assessments and solutions, health and group benefits, human resources solutions and commercial as well as personal lines of insurance. Offices are in Springfield, Branson and Bolivar, Missouri and serve clients nationwide. Ollis/Akers/Arney has been nationally recognized by Independent Insurance Agents & Brokers of America, Inc. as a Best Practices Agency in the United States and as a Top Insurance Workplace from Insurance Business America in 2019, 2020, 2021 and 2022. The agency has also received the Torch Award for Ethics from the Better Business Bureau and Best Places to Work from Best Companies Group and Biz 417. 

For more information, contact Tammy Johnson, Director of Marketing and Community Relations at (417) 881-8333 or visit  



Media Contact : Tammy Johnson
Source : Tammy Johnson
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