ABOUT THE ORGANIZATION: The Springfield Area Chamber of Commerce is a purpose-driven team of dynamic individuals who work to make the Springfield region an exciting place to live, work and play. Our work builds thriving communities. Our culture celebrates team members and volunteers every day. Being a part of the Chamber team empowers you to engage in meaningful work with many opportunities to impact the region’s quality of life in a positive way. Our team members are connected to top business and civic leaders in efforts that make a difference across the region. The Chamber, recently recognized as a "Best Place to Work” by Biz417, is committed to investing in the professional development of its team members and provides a highly competitive benefits package.  

REPORTS TO: Chief Operating Officer (COO)

GENERAL FUNCTIONS: The Member & Employee Engagement Coordinator will work closely with the COO and Member Engagement team to actively promote the Chamber and support its mission through the planning and execution of member engagement activities to provide valuable programming and business assistance. They will also assist with employee engagement efforts to build and maintain employee loyalty and job satisfaction.

DUTIES AND RESPONSIBILITIES: Including but not limited to:

• Provide primary leadership for member engagement activities, including ribbon cuttings and groundbreakings.

• Provide primary staff support for the Chamber Ambassadors Committee.

• Assist with membership events including Maximize Your Membership, 60 Minutes to Success, Biz Blitz, Small Business Award Lunch, and Business After Hours (in conjunction with the Member Engagement Manager).

• Receive and manage incoming calls from members to process payments or make updates to their member records.

• Promote activities of the membership engagement committees to the online community of members through the Chamber’s social media channels. 

• Provide support in the areas of employee engagement, including recognition of staff members on social media channels and planning and coordination of staff activities and celebrations.

• Create and update content for internal bi-weekly newsletter. (potential)

• Manage the employee wellness program. (potential)

• Attend Chamber meetings and events, assisting with planning or logistics as needed.

CRITERIA/SKILLS REQUIRED:

• College degree in Marketing or Communications preferred.
• Ability to work independently in a fast-paced environment with changing priorities.
• Professional telephone, email and in-person customer service skills.
• Familiarity with Microsoft Office applications and standard office equipment.
• Flexibility to work with a diverse group of members, volunteers, and community contacts.

EMPLOYMENT STATUS: Non-Exempt

TO APPLY: Email cover letter and resume to the Chamber’s Chief Operating Officer, Jennifer Dalton at jennifer@springfieldchamber.com