Member Service Representative- Float
*Please apply at www.telcommcu.com, on our careers page*
Overview: As a front-line representative of TelComm Credit Union, you are expected to warmly welcome members and other branch visitors, answer phone calls with a smile and a genuine desire to help, and overall provide a positive and professional experience to those you come in contact with. This position is responsible for assisting members with a variety of services by promptly and professionally performing various types of financial transactions and for establishing strong relationships. This position will be performing certain functions within the operations area related to the day-to-day operations as well as handling functions that have a regulatory, monetary, and potential reputational risk to the credit union.
Reports To: Branch Manager
Roles and Responsibilities (including, but not limited to):
Front Line Teller Member Service:
- Receive checks, money, debit and credit payments from members.
- Solve any issues that pertain to the transactions.
- Answer all account related inquiries.
- Follow company procedures to count and manage all the funds they receive from members.
Build and maintain member relations by providing high-quality services.
- Reconcile all transactions at the end of their shift.
- Educate members on benefits of membership and the benefits of products and services
- Perform account interactions via various in person and electronic methods, to include but not limited to transactions, payments, inquiries, certificates of deposit, online banking, fraud claims, and BillPay. Process orders for checks and debit cards. Processes payments to various credit union products.
- Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML)
- Recognize problems that could have a member or regulatory impact and escalate appropriately.
Preferred qualifications (Education, Experience, Skills):
- Position requires a positive attitude with ability to work independently and in a team.
- Ability to accurately handle cash in a swift manner when dealing with members.
- Requires good communication skills, time management skills and the ability to embrace change.
- High School Diploma or equivalent.
- 6 months or more of cash handling and/ or customer service experience preferred.
- Ability to work in a fast-paced environment.
- General mathematical, analytical, attention to detail, and organizational skills
Images
Additional Info
Job Function : Finance, Customer Service
Powered By GrowthZone