Looking to hire on a Full-time employee to assistant in day-to-day task that collectively help the whole team and business run smoothly.  The Operations Assistant role performs sample accessioning and administrative data entry, order fulfillment and shipping, routine customer and partner support, inventory and office support, documentation, and other operational tasks that keep customer orders and laboratory workflows moving.

ESSENTIAL DUTIES AND CORE RESPONSIBILITIES:

Your overall responsibilities are essential for maintaining the forward movement of the company. As an Operations Assistant here at Dynamic DNA Laboratories, you would be responsible for things like:

DNA Sample Accession, Data Entry, and Record keeping

Order Fulfillment and Shipping Execution

Answering phone calls from customers and distributors  

Customer service and care with scheduling and working appointments

Responding to and resolving administrative inquiries and questions

Helping in laboratory with samples

Filing documents and uploading Reports

Organizing and constructing DNA kits

Overseeing clerical and storage tracking

Reporting low inventory to upper management

Fulfilling online kit orders

Corresponding with DDNA account representatives about sample statuses

General cleaning, disinfecting, and organizing of office and laboratory

Maintaining open communication between office members

General greetings of couriers and postal workers

Running errands (bank, storage unit, post offices, ect.) 

Performs other related duties as assigned

Collecting and organizing medical records

Properly coding services, procedures, diagnoses, and treatments

Submits and checks patients’ insurance for prior authorization requirements

Coordinates the insurance billing function of the business office, and sees to the proper application of patient, insurance, and other payments.

Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors

Inputting payment history, upcoming payment information or other financial data into an individual account, scanning in patient documents

Performs insurance follow-up procedures

Performs other clerical or office duties as assigned by Director of Operations  

REQUIRED SKILLS/ABILITIES:

* Must maintain clear, professional, and respectful communication with coworkers, customers, providers, distributors, and leadership,

* Proficient in Microsoft Office Suite or related software

* Excellent organizational skills and attention to detail

* Basic understanding of clerical procedures and systems such as recordkeeping and filing

* Ability to work independently  

* Must have Excellent customer service skills

* Effective computer skills to input to use bookkeeping and account management software in a timely and efficient manner

* Understanding of industry-specific policies, such as HIPAA regulations for health care

Education and Experience:

• Associates degree required; Bachelor’s degree in related field preferred.

• 1-2 years of experience in an office, administrative, customer-service, or similar environment preferred; healthcare-setting or insurance-billing experience is beneficial.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to commute to work.

Benefits:

• Simple IRA matching
• Employee discounts
• Paid Health Insurance
• Paid Time Off
• Paid Holidays

Schedule:

• 8 hour shift
• Monday to Friday
• 
  

Work Location: In office

Salary: $35,000- $45,000