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Ollis/Akers/Arney Employee Receives Statewide Insurance Customer Service Award, Third Time in Four Years


SPRINGFIELD, MO – The National Alliance for Insurance Education & Research announced that Ashlae Cook, Commercial Risk Account Manager with Ollis/Akers/Arney is the 2020 Missouri recipient of the Outstanding CSR of the Year award. Cook is the third Ollis/Akers/Arney employee to receive the statewide distinction since 2016 for demonstrating outstanding service and professionalism within the insurance community. The award includes a $2,000 cash prize. “Being in the industry for 13 years, with everchanging markets, insurance products and shifting client needs, this award is the culmination of being that person who stays up to date and responds to the insured with whatever they need at that moment,” says Cook. “The piece I enjoy the most is being able to educate our clients and translate insurance-ese into real world terms, an example they can really take to heart.” Cook has been an employee-owner at Ollis/Akers/Arney Insurance & Business Advisors since 2007. She is licensed in Property & Casualty and achieved her Certified Insurance Service Representative (CISR) designation in 2010 and her CISR Elite designation in 2019. About Ollis/Akers/Arney Insurance & Business Advisors Since 1885, Ollis/Akers/Arney Insurance & Business Advisors has provided insurance services to businesses and communities in southwest Missouri. Ollis/Akers/Arney provides business risk assessments and solutions, health and group benefits, human resources solutions and commercial as well as personal lines of insurance. Offices are in Springfield, Branson and Bolivar, Missouri and serve a four-state region. Ollis/Akers/Arney has been nationally recognized by Independent Insurance Agents & Brokers of America, Inc. Best Agency in the United States and as a Top Insurance Workplace from Insurance Business America in 2019 and 2020. For more information, contact Tammy Johnson, Director of Marketing and Community Relations at (417) 881-8333 or visit


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