Job Title: Development Operations Coordinator

Classification: Non-Exempt

Department: Development

Reports to: Director of Development, Development Manager

About Ozarks Food Harvest:

At Ozarks Food Harvest, we’re passionate about making a difference in the lives of others – especially those who are food insecure. We believe everyone deserves enough to eat so they can lead a full and healthy life. All members of our team are proud of their work because we know we are making a real impact. Our mission has helped us build strong careers and a culture dedicated to working smart and efficiently. We are a member of the Feeding America network, which is the nation’s largest domestic hunger-relief organization.

Ozarks Food Harvest is an equal opportunity employer. We embrace a philosophy that recognizes and values all. As a Feeding America member food bank, our goal is to attract, develop, retain, and promote a talented, diverse workforce in a culture where all employees contribute to their fullest potential.

Job Summary:

The Development Operations Coordinator supports The Food Bank’s development efforts by maintaining the integrity of donor records through data entry, gift processing, coding, reporting, imports/exports, and queries that enable effective fundraising and stewardship. This position also supports the Development Department through donor relationships to maximize fundraising effectiveness.

Essential Functions: 

• Work collaboratively with the Development team to carry out fundraising strategies and activities.
• Support gift processing, including pulling data daily, coding, and preparing acknowledgement letters for gifts.
• Ensure timely and accurate donation entry, acknowledgement, and invoicing.
• Maintain high levels of accuracy in donor and gift records by reviewing to identify discrepancies, reconciling, and correcting data.
• Perform database maintenance and cleanup to improve data integrity and quality.
• Accurately import and export gift and donor data into the CRM (DonorPerfect).
• Provide donor support via phone, mail and email in a timely and professional manner, and record such actions in DonorPerfect.
• Respond to and fulfill database queries, mailing lists and reports that support development operations, decision-making, external reporting and       audit requirements (e.g., Feeding America).
• Update and maintain acknowledgment templates within the database.
• Perform monthly reconciliation activities with Finance.
• Execute donor stewardship activities, including mailings, follow-up communications and tribute/memorial cards.
• Create and maintain documentation of database policies and procedures.
• Provide database support and training, including orientation for new development staff.

Additional Responsibilities:

• Assist and support the Development Manager with special campaigns (e.g., Harvest Circle monthly sustainers, Hungerthon)
• Offer general administrative support for the department, as assigned by the Director of Development.
• May provide occasional off-site support for donation outreach, sponsor engagement, and procurement of items for events or employee            engagement initiatives.

Physical & Environmental Demands:

• Ability to perform primarily office‑based, desk work, including prolonged periods of sitting and computer use and periodic standing, walking, bending, reaching as well as occasional lifting and/or moving objects up to 20 lbs.
• Work is primarily performed in an office environment within a food bank setting and may involve occasional exposure to a warehouse  environment, varying temperatures, and moderate noise levels.

Requirements: 

• Demonstrated experience in nonprofit fundraising, event planning or equivalent.
• Proven experience with database entry, maintenance, and data management.
• Proficiency working with CRM systems, such as DonorPerfect, Raiser’s Edge or similar platforms.
• Advanced proficiency in Microsoft Office Suite, including strong skills in Excel (spreadsheets), Word (mail merge), and database functions.
• Exceptional attention to detail with a high level of accuracy in all work.
• Self-motivated and able to work independently with minimal supervision.
• Highly organized, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment while maintaining a positive  attitude.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, with the ability to effectively engage with donors, colleagues, and external stakeholders.
• Demonstrated ability to maintain professionalism, accuracy, and strict confidentiality at all times.
• Valid driver’s license and ability to meet organizational driving and insurance eligibility requirements.
• Successful completion of a pre-employment background check and drug screening required.

How to Apply:

Visit our website at www.ozarksfoodharvest.org/careers to complete the application and upload your resume.

This job description does not list all the duties of the position and is not a contract for employment. Employees may be required to perform other duties. Ozarks Food Harvest reserves the right to modify this job description at any time. Employment with Ozarks Food Harvest is at will and may be terminated by either the employee or the organization at any time, with or without cause or notice.